Privacy Policy

Last Updated: May 10, 2026

1. Introduction

HeyNeighborChat respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Service. By using HeyNeighborChat, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Account Information

  • Username
  • Email address
  • Login credentials
  • Neighborhood selections

Usage Information

  • Messages sent
  • Login activity
  • Session activity
  • Device/browser information
  • Referral/invite usage
  • Moderation actions

Technical Information

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Cookies and analytics data

3. How We Use Information

  • Operate and maintain the Service
  • Improve user experience
  • Moderate content and behavior
  • Prevent abuse and spam
  • Analyze platform activity
  • Investigate reports and security issues
  • Communicate service updates
  • Enforce our Terms

4. Analytics and Operational Monitoring

HeyNeighborChat may track operational metrics including daily active users, messages sent, session activity, referral signups, moderation activity, and platform performance metrics. These analytics are used internally to improve and maintain the Service.

5. Cookies and Similar Technologies

We may use cookies or similar technologies to keep users signed in, remember preferences, improve platform functionality, analyze traffic and usage, and maintain security. You may disable cookies through your browser settings, though parts of the Service may not function properly.

6. Moderation and Safety

Content submitted to HeyNeighborChat may be reviewed by moderators or administrators to enforce community rules, investigate abuse reports, and protect users and platform integrity. We reserve the right to preserve moderation records and reports for safety and operational purposes.

7. Information Sharing

We do not sell personal information. We may share information with service providers assisting platform operation, when required by law, to protect rights, safety, or security, during business transfers or restructuring, or to investigate abuse, fraud, or illegal activity.

8. Data Retention

We retain information for as long as reasonably necessary to operate the Service, maintain security, resolve disputes, enforce policies, and comply with legal obligations. We may delete inactive accounts or content at our discretion.

9. Security

We take reasonable steps to protect information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their own account credentials.

10. User Rights

Depending on your jurisdiction, you may have rights to access your information, correct inaccuracies, request deletion, request data portability, or object to certain processing. Requests may be submitted to privacy@heyneighborchat.com.

11. Third-Party Services

The Service may rely on third-party providers for hosting, analytics, security, authentication, and infrastructure. These providers may process information according to their own privacy policies.

12. Children's Privacy

HeyNeighborChat is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

13. International Users

If you access the Service from outside the operator's jurisdiction, you understand that information may be transferred to and processed in other countries.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Continued use of the Service after updates constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related inquiries, contact privacy@heyneighborchat.com.

Community Guidelines Summary

Be Neighborly

We want HeyNeighborChat to feel like a calm digital front porch. Please:

  • Treat others respectfully
  • Keep conversations constructive
  • Avoid harassment or hostility
  • Respect privacy
  • Report abusive behavior
  • Help keep the community welcoming

This platform is designed for slower, more thoughtful neighborhood conversation — not outrage, spam, or harassment.